The Biggest Loser Club



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Customer Service

To manage your account please click on MY ACCOUNT in the upper right hand corner when you log in. To answer any questions you may have please see the Membership FAQ's or for further assistance please contact us.

Phone: 800-914-9367

Email: customer_service@biggestloserclub.com.

*Please contact Customer Service for questions about your Biggest Loser DVD orders.

Technical Questions:

If you are having technical problems with the site, please contact Customer Service with a description of the problem, the browser you are using, and a screen shot if possible.

Questions for the Experts

If you have a fitness or nutrition question or need help with the program, please contact our Experts by posting your query in the "Ask the Experts", "Nutrition Discussion" or "Fitness Discussion" forums. If you are already logged in, you may link directly using the underlined links here or:

Log in
Click the "COMMUNITY" tab int he main navigation bar
In the list of message board forums, click either "Ask the Experts", "Nutrition Discussion", or "Fitness Discussion" and post your query for the experts.

*Please note that our fitness and nutrition experts respond to as many questions in these forums as they can and may not address every question. It may take up to 48 hours to receive a response however it does not typically take this long.

You can also see our FAQ's for answers to your questions.

Unsubscribing to Biggest Loser Club Newsletters

To unsubscribe from Biggest Loser Club email newsletters, simply click the "Unsubscribe" link at the bottom of any newsletter you receive.

The content and other information presented on the site are for educational purposes only. The content is not intended as a substitute for medical counseling. Before starting this or any other diet or fitness program, consult your physician to determine if our diet and fitness program is right for your needs. Do not start The Biggest Loser Club online program if your physician or health care provider advises against it. The Biggest Loser Club reserves the right to refuse or cancel your membership if we determine that you have or if you inform us that you have certain medical conditions.